Jonview brings Canada to the World – What can we bring to your career?

• Competitive benefits and compensation
• A fun youthful and supportive work environment
• Remote work available
• Travel Benefits
• Highly valued experience with Canadian Tourism practices, products, and promotions

Jonview Canada is Canada’s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community. For more than 35 years we have developed relationships that now include over 2000 Canadian suppliers. We welcome over 250,000 visitors annually.

Values:
We work as a team with openness to the ideas and expectations of our colleagues, our customers, and our partners.
We are professionals on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment.
We go beyond our obligations to our customers, our colleagues, the community, and the environment.

Job Title: Bilingual Customer Service & Reservations Agent - (6 months contract with possibility of extension)

Description:

The incumbent will be responsible for FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of complaints.

Key Responsibilities:

• Process new reservations, cancellations, and amendments to existing reservations
• Respond to queries regarding itinerary products and services from clients, and suppliers
• Build relationships with key clients
• Provide passenger assistance
• Maintain high level of Canadian Tourism product and geographical knowledge of Canada
• Proof reservations to ensure the accuracy and smooth running of booked itineraries
• Respond to complaints post-travel
• Assist in the completion of any projects, as assigned

Position Requirements:

• Must be able to communicate effectively orally & written in German or in French
• Post-Secondary School Education
• Tourism experience is an asset
• Must be able to work evenings and weekends
• Ability to work under pressure and multitask
• Strong attention to detail and autonomy
• Dedicated to a high level of customer service
• Able to plan, organize and set priorities & manage processes

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.