Workplace: Hotel Alt Toronto

Status: Full time, part time (permanent)

WHAT WE OFFER:

• Group insurances paid 50% by the employer
• Access to the hotel gym according to occupancy
• Employee referral program
• Employee Assistance Program for team member and their family
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada

JOB SUMMARY:

The Front desk Agent will be responsible, amongst other things, for the following: Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission checks prints, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks. Process check-ins and check-outs, register transactions, assist at the bar when needed and meet all customer expectations.

YOUR PROFILE

• Excellent English communication, oral and written – A second language an asset
• Diploma in Hospitality Management an asset
• Good computer knowledge - Knowledge of PMS Opera an asset
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Able and enjoys working in a team environment as well as independently
• Able to organize, prioritize and, multitask