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Night Auditor

Germain Hotels

Le Germain Toronto,

Night Auditor

Germain Hotels

Le Germain Toronto,
 
Salary: Paid
 
Employment Term: In person
 

 

Workplace: Hotel Le Germain Toronto

Status: Full time (permanent)

Hours: 11pm to 7am (weekdays, weekends)

 

You are a dynamic night owl, you show initiative and acute organizational skills, you love learning, you are people-oriented, you have an exceptional disposition, and you enjoy working with a passionate team: this job is for you!

 

WHAT WE OFFER:

  • Overnight premium
  • Group insurances paid 50% by the employer
  • Access to the hotel gym according to occupancy
  • Employee referral program
  • Employee Assistance Program for team member and their family
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada

 

JOB SUMMARY:

Under the supervision of the Guest Service Manager, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and correct all errors. The Night Auditor is responsible for all emergencies during his work shift. In addition, the Night Auditor takes care of all Guest Service Agent responsibilities occurring during the night shift.

 

YOUR ROLE :

  • Provide an exceptional level of customer service
  • Check in and out guests, answer phones and take reservations
  • Respond to guest comments, requests and emergencies
  • Execute accounting tasks related to night audit :
  • Reconcile accounts
  • Balance cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Prepare night audit reports and forward to Management
  • Ensure on-site security of property and guests overnight
  • Report follow-up to the team members on the next morning shift
  • Be discreet and respect confidentiality in regards to guests
  • Any other needed task as requested by Management

 

 

YOUR PROFILE

  • Previous Night Audition Experience an asset
  • Experience with hotel Property Management Softwares (Opera PMS an asset)
  • Excellent English oral and written. A second language (preferably French) an asset
  • Able to manage unpredictable situations showing creativity and professionalism
  • Good problem-solving and organizational skills, ability to multitask, sense of responsibility, initiative and autonomy are essentials
  • An eye for detail and job well done

 

About Germain Hotels

Germain Hotels is a family-run business founded in Quebec in 1988. The owner and operator of a network of 18 properties across the country under the Le Germain, Alt and Escad banners, the company remains the only genuinely Canadian hotel group to-date. A model of boldness and innovation, Germain Hotels is renowned for its philosophy of hospitality and its exceptional sense of aesthetics. The company’s national presence and its commitment to building a network of local collaborators make it an expert in the Canadian lifestyle.