Workplace: Le Germain Toronto

Status: Part time (permanent)

WHAT WE OFFER:

• Group insurances paid 50% by the employer (Full time employees only)
• Access to the hotel gym according to occupancy
• Employee referral program
• Employee Assistance Program for team member and their family
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada

JOB SUMMARY:

Reporting to the Guest Services Manager and under the supervision of the Manager on Duty, the Bellman or Doorman is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling.  Greet guests coming to the hotel and give them all necessary information as well as being available for services as needed. 

YOUR ROLE:

1. Door Service
   • Keep street clear on both sides
   • Greet guest on arrival, open doors and inform them about parking procedures. Help guests with baggage and any special requests
   • Control the incoming and outgoing hotel traffic

2. Baggage Handling
   • Correctly identify stored bags
   • Bring baggage up to guest rooms and retrieve them when requested
   • Show guests the room features
   • Check mini bar for cash paying guests (in the absence of the minibar attendant)
   • Deliver mail, assist with receiving. Deliver packages to the rooms or to respective department.

3. Valet Service
   • Park cars and retrieve cars as per guest request, record licence plate numbers, match guests names and room numbers.
   • Inform guests of procedures regarding valet parking
   • Actively monitor all cars in front of the hotel, regardless of duration.
   • Work effectively with parking authorities to ensure positive relationship

4. Maintenance Tasks
   • Keep all public areas clean and tidy.
   • Fluff sofa cushions regularly
   • Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
   • Keep hotel floor free of carts trays

Client services:

• Smile, approachable, pleasant, courteous, empathetic, fast acting, professional

Languages:

• Excellent English oral and written. A second language (preferably French) an asset

Position Requirements:

• Excellent customer service
• Current drivers licence (able to drive automatic and standard cars)
• Able to work in a team environment
• Good communication skills
• Good knowledge of Toronto, its tourist attractions and major routes