Workplace: Le Germain Maple Leaf Square

Status: Full time, part time (permanent)

WHAT WE OFFER:

• Group insurances paid 50% by the employer
• Access to the hotel gym according to occupancy
• Employee referral program
• Employee Assistance Program for team member and their family
• Promotional rate to discover Germain Hôtels properties through Canada
• Opportunities to develop your career within a growing company across Canada

JOB SUMMARY:

Guest services Agent will be responsible, amongst other things, for the following: Greeting guests at the front desk, process check-ins and check outs. Rather it is while being at the front desk or in the reservation office, the agent is also responsible to receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to booking, be the primary contact with travel agencies (commission, follow-up with accounting). Meeting all customer expectations and performing various administrative tasks.

YOUR PROFILE

• Excellent English communication, oral and written – A second language an asset
• Diploma in Hospitality Management an asset
• Good computer knowledge - Knowledge of PMS Opera an asset
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Able and enjoys working in a team environment as well as independently
• Able to organize, prioritize and, multitask