Description:

The incumbent will be responsible for FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of complaints.

Responsibilities

• Process new reservations, cancellations, and amendments to existing reservations
• Respond to queries regarding itineraries, products, and services from clients, and suppliers
• Build relationships with key clients
• Provide passenger assistance
• Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
• Proof reservations to ensure the accuracy and smooth running of booked itineraries
• Respond to complaints post-travel
• Assist in the completion of any projects, as assigned

Position Requirements:

• Must be able to communicate effectively orally & written in German or French
• Post-Secondary School Education
• 2 to 3 years of Tourism or Customer Service experience
• Ability to work under pressure and multi-task
• Must be able to work evenings and weekends
• Strong attention to detail and autonomy
• Dedicated to a high level of customer service
• Able to plan, organize and set priorities & manage processes

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.