Description:

The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and treatment of some complaints.

Responsibilities

• Process new reservations, cancellations, and amendments to existing reservations
• Create, recommend, and suggest itineraries
• Respond to queries regarding itinerary products and services from clients, and suppliers
• Build relationships with key clients
• Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
• Proof reservations to ensure the accuracy and smooth running of booked itineraries
• Respond to complaints post travel
• Assist in the completion of any projects, as assigned

Position Requirements:

• Bilingualism French/English an asset
• Post-Secondary School Education;
• 2 to 3 years of Tourism experience
• Ability to work under pressure and multi-task;
• Strong attention to detail and autonomy;
• Dedicated to a high level of customer service;
• Able to plan, organize and set priorities & manage processes.

Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.

Only successful candidates will be contacted.